Withdrawal instructions

Consumers have a fourteen-day right of withdrawal.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise the right to cancel, you must inform us (Kennel & Schmenger Handelsgesellschaft mbH, Im Erlenteich 1-5, 66955 Pirmasens, Germany, [email protected], telephone: 06331 5086555) by means of a clear statement (e.g. a letter sent by post or fax). e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this contract, we will return all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which the notification of your revocation of this contract has been received by us.

Please note that in the event of a withdrawal, you must organize the return shipment yourself and bear the full costs for this. Withdrawals are not included in our free return shipping. Should you nevertheless use our enclosed return label for your withdrawal, we will have to charge you charge you the costs incurred for the return shipment.

For this refund, we will use the same means of payment that you used for the original purchase. transaction, unless expressly agreed otherwise with you; in the event of a In no case will you be charged any fees for this repayment. We can make the repayment until we have received the goods back or until you have provided proof, that you have returned the goods, whichever is the earlier.

You must return the goods without delay and in any case within fourteen days of the day on which you received them, on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to a defect that is not necessary for checking the condition, properties and functioning of the goods is due to handling of the goods that is not necessary.

Sample withdrawal form

(If you wish to cancel the contract, please fill out this form and send it back to us)

- To Kennel & Schmenger Handelsgesellschaft mbH, Im Erlenteich 1-5, 66955 Pirmasens, Germany, [email protected]

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date

(*) Delete as appropriate.

Different return costs regulation for Germany

We shall bear the direct costs of returning the goods if the return shipment is made within Germany.

Return labels

Without prejudice to your statutory rights, we will provide you with free return labels for your return shipment. return shipment within Germany. We will send you the return label by e-mail. You can hand in the return shipment at a parcel store of the respective provider in Germany.

Withdrawal policy created with the Trusted Shops legal text editor in cooperation with FÖHLISCH lawyers