Right of rescission

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Consumers have a fourteen-day right of cancellation.

 

Right of cancellation

 

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

 

To exercise the right to cancel, you must inform us (Kennel & Schmenger Handelsgesellschaft mbH, Im Erlenteich 1-5, 66955 Pirmasens, Deutschland, [email protected], Phone: 06331 5086555) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

 

Consequences of cancellation

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

 

Please note that in the event of cancellation, you must organise the return shipment yourself and bear the full costs for this. Cancellations are not included in our free return shipping. Should you nevertheless use our enclosed returns label for your cancellation, we will have to charge you the costs incurred for the return shipment.

 

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

 

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

 

Sample cancellation form

 

(If you wish to cancel the contract, please complete this form and return it to us).

 

- To Kennel & Schmenger Handelsgesellschaft mbH, Im Erlenteich 1-5, 66955 Pirmasens, Germany, [email protected]

 

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following

goods (*)/the provision of the following service (*)

 

- Ordered on (*)/received on (*)

 

- Name of the consumer(s)

 

- Address of the consumer(s)

 

- Signature of the consumer(s) (only for notification on paper)

 

- Date

 

(*) Delete as appropriate.

 

Deviating return costs regulation for Germany

We will bear the direct costs of returning the goods if the return is made within Germany.

 

Return labels

Without prejudice to your statutory rights, we will provide you with free return labels for your returns within Germany. We will send you the return label by e-mail. You can hand in the return shipment at a parcel shop of the respective provider in Germany.

 

Cancellation policy created with the Trusted Shops legal text editor in cooperation with FÖHLISCH Rechtsanwälte.